How to choose a trusted removalist

Most of us have moved house at some point in our lives. Think back, was it a seamless transition, or does ‘chaos’ better describe the experience? The removalist company you choose will significantly impact the nature of your move.

A three-hour quote turning into six, chipped furniture or missing possessions are all scenarios you can avoid by shopping around and choosing a certified removalist. The Australian Furniture Removers Association (AFRA) audits members and outlines a code of conduct governing removal practices and standards. To locate an accredited removal company you can access the AFRA member database.

Another invaluable way of finding great moving help is by asking friends and family for recommendations. They can provide you with a first-hand account of the service provided.

Obtain several quotes and ask questions

Removal company rates can vary significantly, and it is important to understand what you will be getting for the price indicated. Ask questions, including:

• Are the charges by the hour or quoted for the entire job?
• Do rates increase after a certain period of time?
• Do rates include driving time to and from the job?
• What forms of payment are accepted?
• Can I get an onsite quote and is it obligation-free?
• How many removalists will be on the job?
• Can the removalists pack my goods and, if so, what are the charges?
• Are boxes provided (new or second hand) and are there fees?
• What type of truck will be used and what is its capacity?
• Does the company have public liability insurance?
• Will my goods be covered by insurance during transit?
• What happens in the event of damage to my property?

Before talking to removalist companies, conduct an audit of your home’s contents so you can give an accurate indication of the items to be transported. Don’t forget to discuss access to your existing home and new property. This includes available parking and the presence of steps, lifts, gates and unusual door sizes – anything that may hinder access. Ask for a written quote.

Talk to your insurance company

When moving house, naturally your home and contents insurance will need to be updated. Ask whether your policy covers your goods during transit. If not, it is worth considering removal insurance. AFRA-accredited members can organise Customer Goods in Transit and Storage insurance. Make sure you shop around as insurance policies vary, and ask about any exclusions that may affect placing a claim, such as packing your own boxes.

Prepare for your removalists

It is possible to help your movers do a great job. Time is of the essence on moving day so the more organised you are the more efficient they can be. If you don’t have allocated parking outside your new or old homes, try to park your own car in a large space as close as possible the night before. Then the removalists’ van can take over the position. Talk to neighbours and see if they can help you to secure a spot. They may even let you use their driveway temporarily.

Have your possessions ready. Clearly label boxes and don’t overfill them – remember, removalists are not weightlifters! Dismantle furniture if you have the tools, and empty and defrost your fridge the day before. Clean the fridge with a cloth and water to prevent unwanted odours and tape the shelves down in place and the doors shut before the movers arrive. Check your washing machine’s manufacturing guide, as often they have moving bolts to stop the drum from spinning during transport.

Talk through your items with the movers when they arrive, indicate particularly fragile or heavy items and provide a broad overview of what will be going where in your new home. Labelling boxes with the intended room will save time and will help you to select which boxes to unpack first.

Consider the timing of your move and attempt to book your removalists when road traffic will be lightest − this can help to reduce costs. Make sure someone is at the other end ready to meet the delivery and assist with property access and unloading directions.

Continue reading our Moving House Guide with: Tips for managing moving day with ease