Devastated mum cries over "vile" home after housing swap goes horribly wrong

A mum of two is lamenting the “vile” and “stinking” home she has been left with after a house swap went horribly wrong.

Suzanne Elizabeth exchanged keys with another family, hoping for a fresh start on the other side of the country. The experience has instead brought her to tears.

She and another family traded their housing association homes in England, and Suzanne spent weeks cleaning and preparing her own property for the handover.

When she stepped inside her new home, she was shocked to find human waste on the walls of the bathroom, putrid carpets, a grease-stained kitchen, rising damp and piles of hard rubbish in the garden.

She had documented the lead-up to the swap with happy posts on her TikTok, filming the preparations for her 35,000 followers, capturing the joyful anticipation of a new address.

Each day she loaded a new TikTok, showing her scrubbing and packing another area of her house.

But it has worked out terribly for Suzanne, who is now instead sharing the difficult clean up and attempts to get help for the mess through her housing association.

“The feelings that I feel right now are beyond disgust,” she said in the TikTok tour, on day one of moving in, which has made international headlines.

“I don’t know how anybody could live like this or could leave their home like this.

“I have gone above and beyond the people who used to live here, even cleaning their garden, because they said they couldn’t – bending over backwards to help them, and they were meant to clean their home and everything so I could move in, and this is what I am left with.”

She describes the carpet as “stinking”, panning across a stained square of it at the front door, and up the stairs.

“Every single nook, cranny, crevice is mouldy and greasy,” she says.

Suzanne explains she believed she had built a friendship with the couple prior to the swap, and is in shock at the abhorrent conditions. She is suspicious they never cleaned the house during their tenure.

She sent a list of problems with the property to the housing association, but there are “so many things “, including a ceiling hole, electrical issues and water leaks, which they said they could not assist with it.

This was largely due to the previous tenants conducting their own unsolidified moderations.

Housing associations in England are non-for-profit landlords, often for low-income and marginalised tenants.

Suzanne has approached her local MP for advice and “spent several hours on the phone” talking to environment health experts and housing solicitors.

Followers have sent her with gifts as tokens of support, including letters, skincare and clothing, which have bought her to tears.